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Troubleshooting

Find solutions to common problems and tips for debugging Gatepay integrations.

  • Symptom: Requests return 401 Unauthorized.
  • Solution: Check your API token, ensure it is set in the environment, and not expired or revoked.
  • Symptom: Your server does not receive payment notifications.
  • Solution:
    • Ensure your endpoint is publicly accessible and uses HTTPS.
    • Check the dashboard logs.
    • Review your server logs for incoming requests and errors.
  • Symptom: TypeScript errors when using the SDK.
  • Solution:
    • Update to the latest SDK version.
    • Check that your TypeScript version is compatible.
    • Review the SDK Documentation for correct usage.
  • Use the API Playground to test requests.
  • Enable verbose logging in your integration for easier debugging.
  • Check the Gatepay dashboard for request logs and error details.

Need more help?
Contact support via the dashboard or join our developer community.